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The Filthy Way Carnival Treats It's Customers

The Kidwell Family's First Carnival Vacation

This is the actual Carnival Cruise Experience of the Kidwell family on the October 23, 2011 to October 30, 2011 Carnival Legend Cruise out of Tampa, Florida, and the kind of treatment you can expect on a Carnival Cruise Ship.
Carnival Sucks
Carnival Sucks
Background
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Billy Kidwell is a 100% Service-Connected, Disabled Veteran on a fixed income so he has to make the most of his vacation dollars.
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Billy Kidwell, and his family, had already been on one cruise, on the Disney Wonder for three days, and with the Military Discount it was inexpensive, and one of the best experiences of their lives, so they couldn't wait to take another cruise.
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Researching Billy found that Carnival offered a Cruise to four countries, Cozumel Mexico, Belize, Isla Roatan, and the Cayman Islands.
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Going to four countries sounded like a good deal for the price and Roatan, and the Cayman Islands, sounded really nice so Billy saved up, and booked the cruise, with his brother, and his wife, deciding to join him on the cruise.
Carnival sucks
Carnival Sucks
Boarding the Ship
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Arriving in Tampa there was a long line, and it seemed like it took forever to board the ship. The process did not seem as fast, and problem free, as boarding the Disney Wonder.
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On boarding Billy noticed that the Carnival Legend seemed to be an old ship that needed to be remodeled and freshened up. The rooms were very small, compaired to the Disney Ship, and just seemed old, resemblimg an older, run down motel.
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When he went to eat Billy noticed that the food was of a much lower quality than on Disney Ships. The meat seemed old, and "tainted", like it was getting close to spoiling. The water had a strange, metal-like taint, and the dishes, especally the glasses, didn't seem to be too clean.
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While the meal wasn't very good they did have a good desert, a lava cake, or something (I don't recall the exact name), that was good, but would have been better if the dishes had seemed cleaner.
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Suprise! The Ports Have Changed
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The next day, our first day at sea, the water started getting a little rough and we were told that a very tropical storm had formed, and that we would be going to Belize.
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Now concerned I went to my cabin and turned on the International News on TV, because I didn't even know a storm was in the Gulf when we left Tampa, and the Captain, and Crew, of the Carnival Legend had kept the storm, and possability of port changes secret.
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On the news I learned our first planned port, Cozumel Mexico, was in the path of Tropical Storm Rina which would soon be a hurricane, and that Cozumel was under a Hurricane Warning.
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The news said that Belize was under a tropical storm warning, that could become a hurricane warning, and that people were trying to leave Belize at the only International Airport, the Philip S.W. Goldson Airport, which was closed down with people looking for shelter.
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This really worried me as I had my wife, and minor child with me on this cruise.
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The Carnival Warranty Scam!
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I remember the Carnival "Best Vacation Warranty in the Cruise Industry" advertising at Carnival's web site so I went to the information desk, with my wife, and brother, before our first port stop in Belieze and made it clear that I wasn't happy with the cruise, and that I wanted a SAFE port with an airport that was NOT under a Tropical Storm Warning, that was expected to turn into a Hurricane Warning at any time.
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Just how do you involk the highly advertised Carnival Vacation Warranty, when Carnival violates the warranty, and refuses to take you to a safe port, with an operating international airport so you can fly back to America?
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The answer is YOU CAN'T !
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The Carnival  "Best Vacation Warranty in the Cruise Industry" advertising is all a Scam!
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Lousey Food, Filth, and Everyone is Getting Sick
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In Belize everyone was boarding up for the coming hurricane.
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We left Belize and I noticed the water was getting really rough. We were told we would stop ing Mexico next despite the Hurricane Warnings for Mexico.
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I went to eat on the top floor to eat because the resturant didn't seem that good, and I found the food there was even worst. The rice had old flat iron steak from the resturant in it that seemed really old and tainted. The drink area seemed really nasty.
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So I went to the pool area where they did have good hamburgers, however I learned you really had to watch the food on this ship.
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My brother Tom had gotten deathly ill, vomiting severely, and I noticed a number of other people on the ship were also ill, with what I believed to be food poisoning.
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That night, still hungry, I ordered room service for a grilled cheese and Potato Chips. It took about three hours of calling to get it and when it arrived the Grilled Cheese was not cooked, but cold cheese on stale bread, with Potato Chips that tasted VERY moldy.
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My wife had ordered a rubin, and prezzels. The ruben was actually good but the pretzels were stale, soft like they had been wet, and were not fit to eat.
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I went to find something else to eat and noticed vomit in the public restroom so others were clearly sick.
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I found a pizza place and order a sub-like pizza. When I got it there was so much grease inside it that it was not fit to eat so I went to bed hungry.
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I noticed that my stomach was starting to get queasy, and my wife, and daughter were also getting sick.
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It wasn't sea sickness because we live in Port Charlotte, Florida and are always on our OWN boats, which are much smaller, and would make us sea sick long before a large ship like the Carnival Legend would.
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Vacation in a Mexican City Under Marshall Law!
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We landed in Cozumel Mexico which was under a Hurricane Warning and under Marshall Law with armed Mexican Army everywhere, and shops boarding up.
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Needless to say, I was very worried with this being our first trip to Mexico, and us arriving with a hurricane coming, and the Mexican Army in control with loaded guns.
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However, there was nothing I could do since the Carnival Vacation Guarantee is all a SHAM, a Con-Game by Carnival, that they WILL NOT HONOR!
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So we just tried to make the most of it despite being extremely worried about the situation.
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I felt that Carnival should have taken us to a safe port, and honoried their highly advertised warranty.
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A Passenger Dies In Cozumel
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Upon arriving back at the ship we learned that the Carnival Legend would be delayed leaving Cozumel because a female passenger from the Carnival Legend had been killed in Cozumel on a motorbike she had rented, and the ship had to be delayed.
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Cruising Too Close to a Hurricane
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The Carnival Legend kept going through very rough water as it kept skirting Hurrine Rina.
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The ship bounced around so much that my wife was tossed out of bed hitting the dresser, and walls in the small cabin, and suffered major bruses.
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My wife all bruised up from hitting the dresser in our Carnival Cabin.

The ship was tossing so much I was also tossed out of my bed hitting the floor and on another occassion when going to eat I was tossed into another family's table, knocking over their glasses, and my daughter kep me from hitting the floor.
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My brother seemed to be getting sicker, and now his wife was also getting the stomach problems, vomiting, and having the "runs".
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My wife, child, and me were all having queasy stomachs, and getting sick, while also having the "runs".
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We were now told by the Captain that all the other ports had been canceled, and that we would not see Isla Roatan, or the Cayman Islands.
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Instead we would go to another Mexican Town under a Hurricane Warning, and Armed Marshall Law, Progresso Mexico.
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A Mexican Town, Under a Hurricane Warning, and  Marshal Law, that Smells Like a Sewer for a Vacation!
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We docked at the long Progresso Mexico Dock and caught a bus into town.
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Again we noticed Armed Mexican Army, and people boarding up their stores, not really my idea of a vacation.
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And of course it didn't help that we were all sick and not feeling like being on a vacation, while the town actually stunk and smelled like a very large sewer.
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A Day at Sea Instead of the Port We Paid For
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We only got three ports instead of the three we paid for, and the best two ports were canceled.
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Of course Carnival never wanted the passengers to have four ports because an extra day at sea meant an extre day of profits from the gambling on the ship since there wasn't much else to do.
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And, like explained herein, DON'T BELIEVE CARNIVAL...
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THERE IS NO CARNIVAL VACATION GUARANTEE!
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I can state from personal experience, Carnival made it extremely clear to me, and my family, that they do NOT, and will NOT, honor their highly advertised Vacation Guarantee.
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It's all a scam by a very dishonest Cruise Line.
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A SECRET Fire!
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As if enough hasn't already happened on this Cruise from Hell I was in my room when an alarm went off.
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Carnival Legend Cruise Employees were running down the hall saying there was a major fire in the kitchen.
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Later some ship employees said a worker was badly burned.
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Then when I tried to learn more I was told Carnival Employees were told to keep quiet and keep the fire a secret.
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Carnival Sells You Items and then STEALS Them Back!
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On the ship they advertised a first come, first served, sale for items worth lots of money for only ten dollars each at an onboard store.
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I went with my wife and bought about three hundred dollars worth of watches, necklaces, and related items.
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When we went to debark the ship a large number of the items were "missing" from our room.
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Other than my family only Carnival Employees had the key to my room.
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Deathly Ill at Home
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When leaving the ship in Tampa I was so sick I could hardly walk.
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My wife, and daughter, were both throwing up.
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My brother and his wife were deathly ill.
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For the next three days I was sicker than I have ever been, vomiting like crazy from the filthy Carnival Ship.
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Remember How Carnival Says They Take Care of You AFTER the Cruise????
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We came home and wrote Carnival right away explaining all this.
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Want to know their response?
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Carnival, in essense, said "We have your money. Go to hell."
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Carnival Ships are so filthy they should NOT be allowed to dock at American Ports.
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Carnival is so dishonest they should be investigated by the F.B.I. for FRAUD.
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And I shall shortly be Sueing Carnival!

Disclaimer. All of the facts, and allegations, made at this website are true, and correct, to the best of the knowledge, and beliefs, of Billy Kidwell and made pursuant to the First Amendment as a Public Service, and as a Litigation Privledge pursuant to Florida Law. All statements at this site may be FREELY copied. Copyright Billy R. Kidwell 2012.
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